Knowing your audience

Your great business idea is ready – now you just need to find the customers that need it. Use our resources and guidance to identify who your target audience are, how you can ensure you retain customers, and where networking can help you understand the market you’re working in better.

Questions about audiences? Get in touch!

Who are your customers?

Understanding your target audience is a fundamental step in building a successful business

Know who you’re selling to

Retaining customers

When faced with economic challenges or unforeseen crises, customer loyalty becomes even more valuable

Learn how to keep customers satisfied

Networking

Not all networking events are created equal, so researching the different types is a good starting point.

See how networking can help you

BOOST: A marketing support programme for York and North Yorkshire tourism and hospitality businesses

This practical, action-oriented programme of activity has been developed to help you market your business more effectively, saving time and money. It’s created and delivered by Susan Briggs from The Tourism Network. Susan has over thirty years of successful tourism marketing experience. It’s for visitor-facing tourism businesses such as accommodation providers; visitor attractions; activity and experience providers; creative, retail, food and drink businesses.

Events

20th November 202510:00 am - 4:00 pmFREE

Smartphone Video Masterclass: Harrogate

Join our one-day hands-on video workshop designed to help businesses of all types and sizes take their first confident steps into video marketing. Whether you're B2B or B2C, a sole trader or a growing team, this workshop will equip you with the essential skills to produce professional, social-media-ready video content in-house. The Growth Hub are happy to be offering these workshops, following exceptional demand last year under North Yorkshire Council’s UKSPF programme.

25th November 202510:00 am - 4:00 pmFREE

[FULL] Smartphone Video Masterclass: York

Join our one-day hands-on video workshop designed to help businesses of all types and sizes take their first confident steps into video marketing. Whether you're B2B or B2C, a sole trader or a growing team, this workshop will equip you with the essential skills to produce professional, social-media-ready video content in-house. The Growth Hub are happy to be offering these workshops, following exceptional demand last year under North Yorkshire Council’s UKSPF programme.

26th November 202510:00 am - 4:00 pmFREE

Smartphone Video Masterclass: Northallerton

Join our one-day hands-on video workshop designed to help businesses of all types and sizes take their first confident steps into video marketing. Whether you're B2B or B2C, a sole trader or a growing team, this workshop will equip you with the essential skills to produce professional, social-media-ready video content in-house. The Growth Hub are happy to be offering these workshops, following exceptional demand last year under North Yorkshire Council’s UKSPF programme.

13th January 202610:00 am - 1:00 pmFREE

Online Workshops: Digital Marketing Success Series (Beginner)

Each workshop is packed with real-world examples, guided how-to sessions, and space to ask questions and get feedback so you can apply what you are learning to your own business and individual needs. All delivered online so you can attend without having to travel, perfect for rural and coastal businesses across North Yorkshire.

13th January 202610:00 am - 1:00 pmFREE

Growthbox marketing service

The York & North Yorkshire Growth Hub are working with Growthbox, who help small businesses work out what marketing to do and connect them with their growing army of marketing experts all across the UK who can help them get it done.