Getting back to business – the customer experience post Covid-19
30 Jun 2020
Free webinar: 30 June 12:15 – 1:00 PM
Learn to use digital tools to help customers know what to expect when they return to your business, so that they can do with confidence.
With more retailers able to reopen their doors, and the hospitality and tourism industry gearing up to restart in July, this webinar will help businesses to look at digitally engaging with customers, so that they feel informed and safe when returning following the Covid-19 lockdown.
Award-winning marketer Paul Whiting and Ian Sadler from Insight6 join us for this free 45-minute webinar to discuss how businesses can use digital tools such as their website, email and social media to demonstrate what customers can expect. Ian will also explain how to maximise the physical experience to create happy customers while maintaining safety and overcoming any fears that they may have.
Our speakers will guide you through what you need to think about, provide practical advice on how to move forward and answer any questions you may have.
This webinar is delivered in partnership with Make it York and North Yorkshire County Council
The webinar will be hosted on Zoom. Please register your attendance on Eventbrite, and the link to join the event and instructions will be provided.
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About the speakers
Paul is a multi-awarding-winning marketer with expertise in blending digital and traditional channels to create compelling, far-reaching and impactful campaigns that drive commercial success. Now at the crossroads in his career, Paul is ready to help organisations to propel their marketing to the next level through tailored freelance and consultancy services.
Ian is the Customer Experience Director at insight6. They love helping hundreds of retail, hospitality and tourism businesses across the UK by providing analysis, feedback and training. They work in partnership with you to look at the challenges faced by your business and have in place a customer experience strategy to motivate team members, retain and gain customers, and sell more.
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