Create a World Class Customer Experience : York Business Festival

8 Nov 2022

As part of a day of activities at the Guildhall, this interactive session with Ian Sadler of Insight6 is aimed at retail and visitor economy businesses. The workshop will provide motivational and practical help to businesses looking to retain existing customers, gain new customers, and sell more.

Why Should You Attend?

Are you an ambitious and passionate Business Owner, Managing Director, or Marketing Director, who often says you have a good business and good people, but you get:

  • Frustrated as the team is not always delivering to the standards set
  • Concerned as you need to retain and gain more customers
  • Anxious as face to face, phone interactions and web enquires are handled well with existing and potential customers, but you are missing out on money, as opportunities in failing to convert that business

If any of the above resonates with you, then we would love to see you at this event. 

What can you expect? 

The workshop will look at stage 1 of the ICX6 Customer Experience Model “Inspire” where you are provided time out of your business to plan, prepare and think about what your customers and your team see, feel and hear NOW in your business, to then look at what they will see, feel and hear in the FUTURE. 

If you deliver a good to great Customer Experience now, what plans do you have in place to keep improving in the future? 

You will go away with ideas and thoughts on how to keep improving, which helps you to stay ahead of your competitors. 

Date and Venue

Tuesday 8th November, 10:00am-12:00pm, York Guildhall

About the speaker

Ian Sadler loves working in partnership with local businesses that want to develop, grow and/or stay in business. 

insight6 has helped over 1400+ customers across the UK & Ireland, by providing valuable analysis, feedback and training. We work in partnership with businesses to look at your challenges and issues and have in place a Customer Experience strategy to help retain and gain customers, plus improve profits. 

Their customers include Professional Services, Family Businesses and Groups & Chains.

Further Details

Places are limited, so please register your interest early to avoid disappointment.

If you are interested in participating, please fill in the form on this page and we will be in contact with you. If you would like to know more, please contact

This programme is delivered in partnership between the York & North Yorkshire Growth Hub, City of York Council, Harrogate Borough Council, & Insight6

The Growth Hub are collaborating with City of York Council, Harrogate Borough Council and different providers to deliver various fully funded support programmes to businesses based in the City of York and Harrogate district. Places are limited, and we may not be able guarantee any individual business support through more than one of the funded programmes we’re currently offering. Please contact us if you have any queries.