Hospitality – 4 things you need to be doing right now : York Business Festival

8 Nov 2022


As part of a day of activities at the Guildhall, this event, with hospitality expert Philip Bolson, discusses the four key things that make up a successful hospitality business. Fully funded training opportunity for businesses trading or registered in City of York Council or Harrogate Borough Council areas, delivered by Mr B Hospitality.

What does the programme deliver?

In this seminar, Philip Bolson will discuss the four things that his experience tells him every hospitality business must obsess about. While some call this a “triple bottom line” strategy, for Philip it is about understanding what you need to do every day to be able to deliver an outcome – the outcome being commercial performance / success. Businesses often superficially talk about all the 4 things, but most don’t or get the balance wrong.

In this session, there will be a summary of each of the 4:

  1. You
  2. Your relationship with your existing and potential team
  3. Your reputation
  4. Your results

Each one leads to the next and without one you significantly reduce the chances of success. Small businesses often think they are different and that they don’t need structure or a plan, but we know that not only is business is tough – it is going to get tougher. Therefore, we need a plan, a plan that provide a structure; to confirm what we know, what we are doing well, what we don’t know, and what we need to do better.

Join Philip at this interactive event aimed at General Managers and Owners where you will develop your own action plan based on the 4 essential elements. There will also be the opportunity for some to apply for additional hours of coaching and consultancy where you will explore these essential elements further.

Date and Venue

13:00-15:00, Tuesday 8th November, Guildhall


Philip Bolson

Philip Bolson owns Mr B Hospitality, a business that exists to help Yorkshire Hospitality be brilliant. The business was set up in 2020 after 30 years in the sector where he has worked with and learnt from some of the best in Hospitality across the UK.

Philip has worked in both General and Regional management roles with businesses such as Whitbread and Travelodge through to being the General Manager of the 5 Star Grand Hotel in York. At the Grand he oversaw a £15m development including the addition of 100 bedrooms, and the development and opening of both the Grand cookery school and Rise Restaurant.

Along the way he has been a landlord, Area Manager for Greggs, UK & Ireland Operations Director for the Wyndham Hotel Group, Operations Director roles with the Management Company Redefine BDL and Splendid Hospitality, owner of a Lodge on the outskirts of York, and M.D. of the Lake District Hotel Group.

Philip also sits on the York & North York Chamber Leadership Group advising on Hospitality, a subject of which he is an active advocate across the Region – the businesses and those who work in them.

Further Details

This fully funded programme is only available to SME businesses or charities trading or registered in City of York Council or Harrogate Borough Council areas. 

Places are limited, so please register your interest early to avoid disappointment.

If you are interested in participating, please fill in the form on this page and we will be in contact with you. If you would like to know more, please contact

This programme is delivered in partnership between the York & North Yorkshire Growth Hub, City of York Council, Harrogate Borough Council, & Mr B Hospitality

The Growth Hub are collaborating with City of York Council, Harrogate Borough Council and different providers to deliver various fully funded support programmes to businesses based in the City of York and Harrogate district. Places are limited, and we may not be able guarantee any individual business support through more than one of the funded programmes we’re currently offering. Please contact us if you have any queries.